Many of our travellers have experienced a memorable break with an efficient, professional service and some are more than happy to share their stories with you. We pride ourselves with the positive comments we receive but still strive to improve our services every day.

Hearing what our returning customers have to say plays a vital role in understanding how we can enhance our services and products. We encourage our clients to give us their feedback, both positive and negative, so we can continue to serve our clients well in the future.

If you would like to leave us your feedback, please email us at or use our contact us page.

I just wanted to write and tell you what a fantastic job ShortBreaks' team has done for me arranging a really complicated trip to Paris for 9 people.  You all have been really helpful and cheerful despite me having to change the requirements of what was needed several times and having a trip for 9 people with all of the 9 wanting different lengths of stay, different ways of getting to Paris etc.

Despite all the changes and delays in booking the team has been really helpful, found us a great deal and been the most customer focused person I have had the pleasure to come across ever.

I think you all have done an excellent job and would like others to know what a great job they have done. Mrs Smith

Excellent Service

Dear ShortBreaks,
I would just like to comment on how impressed I was by the service I received recently during the railway strikes in Belgium on the 30th June. I had booked a trip for 2 days to Bruges from the 30th-2nd July and as such was unable to travel out on the Monday. I was liaising with your employee Lisa who not only treated me with the utmost professionalism and kindness but managed everything for my to postpone my trip until the following day so smoothly. Thank you. You made what could have been a disaster absolutely effortless. I shall certainly be recommending your company to friends and family and be using you again in the future.

Kind regards,

Top Customer Service
Dear ShortBreaks,
I would like to take this opportunity, to say:
I was extremely impressed with your staff's Customer Service Skills. I found them to be extremely helpful and a pleasant manner. I deal with many companies/people a lot, and in my opinion, many do not have the customer skills, that the members of your staff, certainly does.
Kind regards
Helen Sheehan

Thank you at ShortBreaks for organising our trip to Bruges.  Everything went very smoothly, hotel was just what I wanted - good friendly service, in a quiet and attractive location.  Just thought I would pass that on.  Regards,

Hilary Beaumont

Dear Karrie

I would like to thank you for all your help in booking this family break for the February half term.  We had a fantastic time and the kids loved it.  Everything ran very smoothly and we were impressed with ShortBreaks Ltd level of service.  We will definitely use you again and our recommending you to friends and family.  Thanks once again.

Kind Regards
Jane Thurston

Hello , we have just returned from a short break in Paris arranged through your company. I have to say that it was excellent all the way, from the accurate information given by your pleasant consultant, to the ease and simplicity of the whole process, and the standard of the hotel(le Manufacture) I will have no hesitation in recommending anyone to use ShortBreaks Ltd Thank you all...!!!

We have recently come back from a break in Lille booked by you for us.

The hotel was excellent (Hotel des Tours), clean and spacious and located in the old town quarter.  The break you offered was at a great price (£125 each) and we really enjoyed ourselves.

Many thanks

Roger Selwyn

Just to say we had a brilliant trip to Bruges! The hotel was outstanding thanks to delightful staff ,central position & wonderful building. Will highly recommend.

Many thanks for your advice & help.

Geoff & Marion Gregg

Apologies for the delay in sending my thanks for a great break to Euro Disney in early September. Having never booked with a company that I hadn't heard of or been recommended to I was a little apprehensive. I didn't need to be, the whole process was easy to book and we were advised that a non smoking room would be requested near to reception. We couldn't have asked for better rooms. 6 of us went in 2 rooms which had connecting doors and were on the 2nd floor near to reception making it not too far to walk to the park. Thank you for making it special. It's helped to make the whole break a whole lot easier. I will definitely be recommending you and using you again if the need arises.

Thank you

Tracey Long

Dear Sir/Madam I have just contacted your company regarding booking a trip for two weekend's time. I spoke to Diana and I just wanted to say that I could not have asked for anyone better to deal with my request. This is the first time I've been compelled to write a comment about the level of customer service, which goes to show how impressed I was with her. If you could please say thank you to her for her help I'd be very grateful.

Yours faithfully

Jonny Ufton

Hi Joanna

I just wanted to say a huge THANK YOU for the wonderful weekend that my husband and I have just spent in Bruges booked through Secret Escapes.  The Hotel was fantastic - the staff so helpful and friendly.  Bruges was really interesting and we walked our socks off !!

I will definitely book through you again and will recommend you highly to my friends !

Thank you again.

Michele Stone

Hello, I have just returned from my Paris break, booked through you.
I would like to say how very impressed we were with the lovely accommodation in Paris.

Your staff member recommended the hotel as a nice place to stay, and she was quite right.  It was comfortable, clean, smart, spacious.  it was very well staffed, the hotel people were lovely to deal with.  our rooms were perfect.

I would like to say how much we appreciate the arrangements and recommendations you made, and thank you sincerely for all the work you put into making our holiday as good as it was.

Christina Clarke

Dear Lyn,

We are just on our way back from our holiday, booked through your company.

We have not used a tour operator before and we have been incredibly impressed. The level of service we have received at the time of booking, receiving literature and when we needed to change our ferry time to return home has been faultless.

The holiday was wonderful and the children had a memorable experience. Our experience of your company and the people we have spoken to have been outstanding. Thank you very much. We will certainly look to booking through you again, should we decide to use a tour operator.

Kind regards,

The Mayes family.

Just to let you know our trip to Bruges was brilliant. Everything ran smoothly from collecting tickets for Eurostar, journey running to time and a lovely hotel (Hotel Martins in Bruges) as our base.

Thank you very much for making things so easy - we shall have no hesitation using your services again as well as fully recommending the company to friends and relatives.

Regards, Hugh Martin

My family and I had a awesome time in Euro Disney hotel was great especially with the free meals.

Everything went like clockwork even The Eurostar was on time.Thanks for making our holiday in Paris memorable.

Sue Weir

Hi ShortBreaks

We had a wonderful time in Paris, hotel Grand de Paris, was pleasant, staff friendly, only comment would have loved a fried breakfast on Sunday!!! Grand Hotel De Paris location excellent on a budget, Eurostar was an excellent way of travelling.

Keep me inform of any good deals thank you for a good service

Marlene and John Baptiste

A quick note to inform you that our travel arrangements via Short breaks worked flawlessly and we had a good trip via the Eurostar and the hotel in Paris was good enough for the purpose.

I would recommend your site to my friends.


Dear Emma

May I thank you most profusely for your splendid assistance in organizing this visit to Paris so efficiently and with such speed in forwarding the emailed documents. Well done indeed.

With kind regards

James Banks Cambridge.

Can I say what a brilliant time we had and what a great hotel - your organisation was brilliant and we will be using you again

Thank You

Hilda Williams

Just to say a big thank you to everyone at ShortBreaks who helped to organise our trip to Bruges last week.

Top class service - I will highly recommend you.
Thanks again
Mary OGrady

I have booked a shortbreak to Paris this morning. I have received all the documents I needed from you through the e-mails. Your service is very friendly and fast from phone call to confirmation.

Thank you

Ahmet Karaoglu

Dear Emma, or to whom it may concern

Last week my girlfriend and I went to Paris as arranged by you – the deal where you fix the Eurostar train and a stay in a hotel for 2 nights.

I am writing to let you know that everything was far better than I expected, and it was a marvellous holiday. The Hotel Marais Bastille was, as you said, within 10 minutes on the metro to central Paris.

The staff could not have been more helpful and friendly and the facilities were excellent: comfortable bed, quiet pleasant room, everything was clean, even the breakfast was very good, not the bare minimum I was expecting.

At the end of our stay I expected to be charged for extras which I didn’t realise we had had, but no – they didn’t anything extra at all, not even for the tea making facilities they lent us.

Not having tried a short break like this before I anticipated all kinds of snags, but everything ran smoothly and thanks to you it has altogether been a very enjoyable experience. I will certainly come to your company  again and will recommend you to others. And if I go to Paris again I hope that the Hotel Marais Bastille will have a vacancy.

Thank you again

Yours sincerely

Geoffrey West


I just wanted to say we had a "great" time in Disneyland Paris and thank you for your assistance in this booking everything was well organised.

Best wishes

Sue Mott

Dear Short breaks

My name is Danielle Park and I would like to thank you for the fantastic time my mother and I had in Paris. The hotel was basic but clean and comfortable which is what I asked for (I stayed at the grand hotel de Paris).

We were greeted at the reception by a friendly gentleman, who gave us information on which buses to get to see Eiffel tower etc and also where to drink and eat nearby.

We had a fantastic time and made memories we will treasure forever. I have recommended Short Breaks to friends, family and colleagues as I am so impressed with the service I received from booking this break over the phone to the hotel which delivered everything it said it did on your web site. I would like to thank you again.

Regards Danielle Park

Message from Hilary Sutherland

Hello Dinah

just a quick thank you to say what a great break we had recently (last month) in Bruges via ShortBreaks. The Hotel Aragon was superb, the staff were so professional and efficient, yet friendly and it was so well placed. The travel arrangements went really smoothly - I can’t get enough of Eurostar!- so we will certainly consider travelling with your company again.

Dear Sirs

My partner, Jan, and I would like to thank you for the quality and efficiency of our short break to Paris.

Eurostar first class is definitely the way to travel to Paris and back - smooth, quiet and excellent drinks and food.

Your choice of the Meridien Hotel in Montparnasse was ideal both for location convenience and room quality as well as a sumptuous breakfast.

We didn't try the Michelin starred restaurant for dinners - but will do so when we return - instead preferring to sample a small bistro on the Champs Elysee to take in the atmosphere of Bastille day on Monday, followed by a meal at Le Ciel restaurant on the 56th floor of the Montparnasse Tower last night. The view was glorious.

Clive Austen

Dear Sandra,

I just wanted to tell you that we had a lovely time in Bruges last weekend. So lovely, we got engaged!

The hotel was beautiful and I will certainly be recommending you to all my friends and family.

Thank you very much.

Deborah Lymn

Dear Sir/Madam,

We have just returned from a short break in Belgium which we booked through your company. I would like to compliment you on your choice of hotels (we stayed in the NH Brugge) which we found excellent.

Your rep., (Niki if I remember correctly), whom I spoke with on the phone was most helpful and very efficient. I will have no hesitation in recommending your firm to our friends and colleagues.

Yours sincerely,

Mrs Deilwen Hughes

Dear Dinah

Just wanted to say thank you for all your help when we booked this break in March. We returned yesterday from Lille. The accommodation was really excellent considering it was 2 star and all the travel was equally good. The information you had given us was accurate and very helpful. A very enjoyable time was had by us all.

Thank you once again and we look forward to booking with you again in the future


Vivienne Hardacre

I just wanted to say a big thank you from myself and my friends that went to Lille last weekend.  It was so smooth and the hotel could not have been in a better location for us.  I was and  my friends were very impressed.  Everything was perfect so thanks very much for all your help in arranging this.


Cathy Zugaj

Just a note to let you know that we were very impressed with the service we received from your company.  The hotel was excellent and we had a super break.

Thanks very much!

Ruth Tellis

Dear Lin,

I just wanted to say thank you for helping us with a wonderful break in Paris,  everything was so easy, eurostar was fantastic, the metro tickets were brilliant and we thoroughly enjoyed the boat trip.

The hotel was perfect, we had such a lovely time.

I really appreciate your correspondence and helping us with queries prior to departing.

Kind regards

Madeleine Bray

Dear ShortBreaks,

Just a note to let you know that we were very impressed with the service we received from your company. The hotel was excellent and we had a super break.

Thanks very much!

Ruth Tellis

When buying my Groupon voucher I was concerned that it might be a little complicated getting the Eurostar journey to line up with dates available at the hotel, and booking the separate sections of the holiday.

However, when I called to book, this was all in hand and Noula arranged this all very easily for us, explaining all that I needed to know and answering my queries very efficiently! Top level customer service.

I have thoroughly enjoyed dealing with and I will absolutely recommend you to friends and family in the future, as well as using you again myself! I would very much like for this email to be passed on the appropriate management if possible, so that proper recognition can be given within your company.

Thank you for all of your help.

Kind Regards

Kayleigh Colbeck

Dear Sandra,

I would love to bring this to the attention of your managers: the service you have provided was absolutely brilliant and your knowledge and customer service second to none.

Thanks very much!

Hannah French

Dear Emma,

we had a fantastic time in Bruges staying at the Hotel de Pellaert. The staff involved with this booking was very helpful and expecially you made sure that this trip went flawlessIy. I will be booking with you again.

Thanks very much!

Jan Millard

Dear Leica,

Just wanted to say thank you very much for all your help organising my 50 birthday party in Bruges, we all thoroughly enjoyed ourselves. Everything worked out just great, the journey there and back on Eurostar was a breeze, the hotel was lovely and in the right spot for us, just off the central market square. Bruges is a beautiful place and I will definitely go back again as there is so much more we didn't get to do or see.
Once again thank you for everything.
Kind regards


Thank you so much Leica, what a gem you are, I am so excited...I think I will do lunch at the Eiffel Tower and a boat trip and also the travel card. I am also going to get you to look into Bruges for me for a Christmas market shop, I am very pleased I have found you!

Thanks very much!


Hi Lisa,

I just wanted to email you to say how much my daughter and I enjoyed our time in Bruges. All went according to plan. Good train journeys to Brussels and onto Bruges - we were there in no time at all and the hotel was excellent. Your recommendations food wise worked out very well. Poules Moules, Cambrinus and the Park restaurant all very good and different in their own way.

Thank you for all your help and if we travel again for a short break we know where to make our booking

Best wishes


For the attention of the Manager at ShortBreaks,

I am writing to commend in the warmest terms your employee Sandra, with whom I have just dealt on the phone. I have found her immensely professional, effective, friendly and helpful in resolving an issue pertaining to my Short Breaks booking. Her invaluable assistance has helped resolve a situation that would have caused both a pointless waste of money to myself, and far more importantly an irredeemable disappointment to my partner. It was compounded by the difficulties of my establishing contact from overseas after a hectic flight schedule. It also comes on top of an experience where British Airways has established a whole new moronic level in being unhelpful and irritating to loyal customers. "Computer says no". I have always found it is someone who is willing to think laterally and go the extra mile that makes the difference. In this case Sandra has made a helpful difference to my family and I. She has also secured my colleagues and I for future trade with Short Breaks, who on the back of this experience will be our first choice for short breaks taken between our contracts here.

Thank you for all your help.

Best wishes

Nigel S. Preisner QCVS

Dear Noula,

You two made this trip a success. Noulla the room was excellent, and we could see the Eiffel tower. We arrived early and our room was ready with the champagne already waiting for us - so thank you bigtime for that. Also having the tickets in advance for things was brilliant - no queing or faffing about getting ripped off buying them etc, your help made it seamless. Noula , your tips were priceless ! and thanks to them we had a a blast. Im pretty sure Christina enjoyed it... and secretly i was reading my emails to memorise the things and places you mentioned!

Once again, thank you both for your help.

Best wishes

Chris Charalambous

Dear Short-breaks Team,

Just a very short note to thank you for arranging such a great week-end in Paris for us. The travel arrangements and hotel were superb. We were in Paris for a family wedding and it all went so well!

Many thanks again and keep us informed of any other continental breaks that you arrange..

Best wishes

Roger and Rosalyn Weller

Dear Short-breaks Team,

We have recently returned from a short break in Brussels via Eurostar and staying at the Stanhope Hotel, arranged through you.

This is just a line to thank you for all the arrangements. Travel was so easy; the hotel was superb. We would recommend it to anyone. The weekend was very good value for money. We hope to have other such trips with you.

Kind regards

Ian Friars

Dear Lisa,

Perfect! My I thank you for all your assistance regarding the reservation, you have been very helpful and professional at all times and will recommend you to family and friends and will come back to you for all short breaks for my family.


Michael Palos